Returns are accepted (including sale items) if you notify us in writing within 14 days of receipt of the item that you wish to cancel your order. You will then have a further 14 days to return the item to us. Only then can we process your full refund, including original shipping costs at a basic rate (ie. special delivery surcharges will not be refunded). You will be responsible for any costs involved in returning the item to us and these costs will not be refunded.

Please note custom, bespoke or personalised items cannot be returned.

To complete your return, we require a receipt or proof of purchase. Your order number may be sufficient.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected then your refund will be processed within 14 days to your original method of payment.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange, you will receive a refund and will need to make a new purchase for the new item.

Shipping
To return your product, you should mail your product back to the mailing address provided to you once you have contacted us at isabellaillustrations@outlook.com

You will be responsible for paying for your own shipping costs for returning your item, unless it is damaged or not as described. Shipping costs are non-refundable.

Please obtain proof of postage when returning your item or use a tracked service.